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FAQ
What is Remote Support?
What can Computer Medics® Live do for me?
How long does the process usually take?
What if you can't connect to me?
What if we find it's cheaper to just replace my computer?
What if my computer requires a technician to physically work on my computer?
How secure is Remote Support?
What happens if the problems come back?
I own a business, can you provide bulk or prepaid service for my office?
Do you support Mac's?

What can Computer Medics® Live do for me?
1. Your day is hectic enough without packing up your PC to drop it off for service, perhaps being without it for days or even weeks. With Computer Medics® Live your computer problems can be fixed within an hour or so. You decide when to have it done, and you can watch it being fixed.
2. Cure viruses, adware, spyware, trojans, rootkits and install protection to help prevent reinfection.
3. Provide Training on new Applications or
4. Computer optomization by removing old programs and remnants of previously removed programs. The removal of unnecessary startup programs.

How long does the process usually take?
This process can take from 30-120 minutes depending on a few factors. These factors include internet speed, computer speed, how "infected or damaged" the computer is and how many times we have to reboot the computer.

What if you can't connect to me?
Some firewalls may have to be disabled temporarily to give us access. If we still cannot connect, the problems on your computer may be so severe that it requires that a technician have physical access to it. In this case you will not be charged.

What if we find it's cheaper to just replace my computer?
Computer Medics® can usually determine this within 30 minutes at which time you will be informed and charged the minimum rate even if it takes longer than 30 minutes.

What if my computer requires a technician to physically work on my computer?
Same answer as above.

How secure is this?
The software used by Computer Medics® creates a "tunnel" between you and the technician. There is no confidential information transmitted by either computer. All data being transferred between the computers is compressed. A hacker would need knowledge of when the session was happening, have access to the stream of data and then know how to decode the compressed stream before they would finally be able to see the session. This would be very difficult.

What happens if the problems come back?
After your problem is initially resolved you will be emailed a receipt giving the name, phone number, and email address of the technician that helped you. We are committed to your satisfaction, but sometimes fixing one thing causes another problem or the problem comes back after a few days. If this happens please contact the technician to setup another session and resolve this issue. There is no charge for this warranty session unless a "new" problem is detected.

I own a business, can you provide bulk or prepaid service for my office?
If you're a business owner, Remote Support can save you time and money because it can get your employees back to work faster. Ask your technician about prepaid Remote Support Plans.

Do you support Mac's?
We do but not through Computer Medics® Live. Our software will not operate on the Mac at this time. Please see our Locations page to find a Franchise near you.
 
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