STEP 1:
Click on the image similar to the one below which is on the left side of this page. A technician will be with you shortly to discuss your problem with you.


STEP 2:
The technician will give you his Tech ID. Enter it in the Tech ID box on the of this site and click start.

STEP 3:
After a few seconds you will be presented with a box similar to this, click on the "RUN" button:


STEP 4:
The Remote Access Program will now download to your computer. Once it begins to open you may be presented with the following box, click on the "RUN button again.

STEP 5:
The program will now run and send out a signal "Inviting" the Computer Medics® technician you called to begin working on your computer. You will see the Computer Medics® icon (monitor w/cross) in the area near your clock (see image below). You will be able to see everything the technician does to your computer.


STEP 6:
Once the Computer Medics® technician has completed working on your computer he will disconnect from it and the program will be completely removed from the computer.